Privacy Policy

1. Introduction

Blue Islands Tours is committed to protecting the privacy of its customers and visitors. This privacy policy explains how we collect, use, and protect your personal data.

2. Data Controller

The data controller is:

• Blue Islands Tours
• Nha Trang Port, Pier 3, Nha Trang, Vietnam
• Email: contact@blueislandstours.com

3. Data Collected

3.1 Data You Provide

When booking or browsing our site, we may collect:

• Identification data: First name, last name
• Contact details: Email, phone number, country
• Booking data: Chosen date, number of participants, special requests
• Payment data: Processed directly by our secure payment providers (OnePay, PayPal, VNPay)

3.2 Automatically Collected Data

• Technical data: IP address, browser type, operating system
• Browsing data: Pages visited, visit duration, traffic source
• Cookies: See dedicated section below

4. Purpose of Processing

Your data is used to:

• Process and confirm your bookings
• Contact you about your excursion
• Improve our services and website
• Answer your questions via WhatsApp or email
• Send promotional information (with your consent)
• Comply with our legal obligations

5. Legal Basis for Processing

Processing of your data is based on:

• Contract execution: To process your bookings
• Your consent: For marketing communications
• Our legitimate interest: To improve our services
• Our legal obligations: For accounting and tax purposes

6. Data Sharing

Your data may be shared with:

• Payment providers: OnePay, PayPal, VNPay for secure transaction processing
• Hosting services: Cloudflare for website hosting
• Analytics services: To understand site usage
• Competent authorities: If required by law

We never sell your personal data to third parties.

7. Data Retention

Your data is retained for:

• Booking data: 5 years after last interaction (accounting obligations)
• Browsing data: Maximum 13 months
• Marketing data: Until you withdraw your consent

8. Your Rights

Under GDPR and applicable laws, you have the following rights:

• Right of access: Obtain a copy of your data
• Right to rectification: Correct inaccurate data
• Right to erasure: Request deletion of your data
• Right to portability: Receive your data in a standard format
• Right to object: Object to processing of your data
• Right to withdraw consent: At any time for consent-based processing

To exercise these rights, contact us at: contact@blueislandstours.com

9. Cookies

9.1 What is a Cookie?

A cookie is a small text file stored on your device when you visit our site.

9.2 Types of Cookies Used

• Essential cookies: Necessary for site operation
• Performance cookies: To analyze site usage
• Functionality cookies: To remember your preferences (language, etc.)

9.3 Cookie Management

You can configure your browser to refuse cookies or be alerted when a cookie is sent. Note that some site features may not work properly without cookies.

10. Security

We implement appropriate technical and organizational measures to protect your data:

• SSL/TLS encryption for all transmissions
• Restricted access to personal data
• Secure hosting via Cloudflare
• PCI-DSS certified payment providers

11. International Transfers

Your data may be transferred to countries outside Vietnam (USA for Cloudflare hosting). These transfers are governed by appropriate safeguards.

12. Changes

This policy may be updated. The last modification date is indicated at the top of the page. We encourage you to check it regularly.

13. Contact

For any questions about this policy or your personal data:

• Email: contact@blueislandstours.com
• WhatsApp: +84 123 456 789
• Address: Nha Trang Port, Pier 3, Nha Trang, Vietnam